Privacy Policy

Last Updated: 30th May, 2026

ARGENTO.in respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, disclose, and protect your information when you visit, browse, register, or make purchases through ARGENTO.in and any related services, websites, applications, social media pages, customer support channels, or marketing communications.

ARGENTO is a fine jewelry retailer headquartered in Mumbai, Maharashtra, India, serving customers primarily in India and internationally.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. WHO WE ARE

Business Name: ARGENTO.in

Registered Office: Mumbai, Maharashtra, India

Email: support@argento.in

Customer Support: support@argento.in

Website: https://www.argento.in

For any privacy-related requests, please contact us using the details above.

2. INFORMATION WE COLLECT

We may collect the following categories of personal data:

A. Information You Provide Directly

When you interact with us, place an order, create an account, subscribe to marketing communications, or contact customer support, we may collect:

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Company name (if applicable)

  • Date of birth or anniversary (if voluntarily provided)

  • Customer service communications

  • Product reviews and feedback

  • Gift recipient details provided by you

B. Order and Transaction Information

When making a purchase, we may collect:

  • Products purchased

  • Order value

  • Order history

  • Delivery information

  • Return and exchange records

  • Transaction identifiers

  • Payment status

Important: We do not store complete credit card, debit card, or banking credentials on our servers.

Payments are securely processed by authorized payment service providers.

C. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Geographic location (approximate)

  • Website activity and browsing behavior

  • Pages visited

  • Time spent on pages

  • Referral URLs

  • Shopping cart activity

D. Marketing and Analytics Data

We may collect information regarding:

  • Marketing campaign interactions

  • Email opens and clicks

  • Advertisement engagement

  • Wishlist activity

  • Product preferences

3. HOW WE USE YOUR INFORMATION

We process personal data for legitimate business purposes, including:

Order Processing

  • Processing and fulfilling purchases

  • Payment verification

  • Shipping and delivery

  • Returns, exchanges, and refunds

  • Customer service support

Account Management

  • Creating and managing customer accounts

  • Authenticating users

  • Maintaining account security

Marketing Communications

Subject to applicable law and your preferences, we may send:

  • New collection announcements

  • Product recommendations

  • Promotional offers

  • Cart abandonment reminders

  • Festival and seasonal campaigns

  • Loyalty and reward communications

You may unsubscribe at any time.

Website Improvement

We use information to:

  • Analyze website performance

  • Improve user experience

  • Optimize product offerings

  • Develop new services

  • Personalize content

Fraud Prevention and Security

We may use information to:

  • Detect suspicious activity

  • Prevent fraud

  • Investigate misuse of our services

  • Protect customers and ARGENTO

Legal Compliance

We may process data to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Enforce agreements

  • Protect legal rights

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, tags, and similar technologies.

These technologies help us:

  • Remember user preferences

  • Maintain shopping cart functionality

  • Understand website usage

  • Measure advertising effectiveness

  • Improve website performance

  • Personalize shopping experiences

Examples may include:

  • Essential Cookies

  • Analytics Cookies

  • Performance Cookies

  • Advertising Cookies

  • Social Media Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. SHOPIFY, WOOCOMMERCE, AND THIRD-PARTY SERVICE PROVIDERS

Our online stores may operate using Shopify, WooCommerce, or related e-commerce technologies.

We may share necessary information with trusted service providers, including:

Payment Providers

Examples may include:

  • Razorpay

  • PayU

  • Cashfree

  • Shopify Payments

  • Stripe

  • PayPal

Shipping & Logistics Partners

Examples may include:

  • Delhivery

  • Blue Dart

  • DHL

  • FedEx

  • India Post

  • Aramex

Marketing Platforms

Examples may include:

  • Meta (Facebook and Instagram)

  • Google Ads

  • Google Analytics

  • Klaviyo

  • Mailchimp

  • WhatsApp Business

Operational Providers

  • Cloud hosting providers

  • CRM systems

  • Customer support software

  • Security and fraud prevention services

These providers process information only to the extent necessary to provide services on our behalf.

6. INTERNATIONAL CUSTOMERS

ARGENTO serves customers worldwide.

If you access our services from outside India, your personal data may be transferred to and processed in India or other countries where our service providers operate.

By using our services, you acknowledge and consent to such transfers where permitted by law.

We take reasonable measures to ensure that transferred data remains protected.

7. DISCLOSURE OF INFORMATION

We may disclose personal information:

To Service Providers

For payment processing, logistics, technology support, analytics, marketing, and customer service.

To Legal Authorities

When required by:

  • Law

  • Court order

  • Government authority

  • Regulatory body

Business Transactions

In connection with:

  • Merger

  • Acquisition

  • Sale of assets

  • Corporate restructuring

Protection of Rights

To protect:

  • Customers

  • Employees

  • Business operations

  • Legal interests

We do not sell personal data to third parties.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders

  • Maintain customer accounts

  • Meet legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

Retention periods may vary depending on applicable legal and business requirements.

9. DATA SECURITY

We implement commercially reasonable security measures including:

  • SSL encryption

  • Secure payment processing

  • Access controls

  • Network security monitoring

  • Data minimization practices

Despite our efforts, no online system can be guaranteed 100% secure.

Users are responsible for maintaining the confidentiality of their account credentials.

10. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of personal data

  • Withdraw consent

  • Restrict certain processing activities

  • Object to direct marketing communications

  • Request information about data processing activities

To exercise these rights, contact us at:

support@argento.in

We may request identity verification before processing requests.

11. INDIA DPDP ACT COMPLIANCE

Where applicable under the Digital Personal Data Protection Act, 2023 (India), individuals may have rights regarding:

  • Access to personal data

  • Correction and updating of personal data

  • Erasure of personal data

  • Withdrawal of consent

  • Grievance redressal

Users may contact us to exercise these rights.

We will address requests in accordance with applicable legal requirements.

12. CHILDREN'S PRIVACY

Our products and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If we learn that information from a child has been collected, we will take reasonable steps to delete it.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, or services.

We are not responsible for the privacy practices or content of those third parties.

We encourage users to review their privacy policies before providing personal information.

14. MARKETING COMMUNICATIONS

You may receive marketing communications if:

  • You subscribe to our newsletter

  • You create an account

  • You make a purchase

  • You otherwise consent

You can opt out at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting customer support

  • Updating account preferences

Transactional communications relating to orders may still be sent.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of our services following changes constitutes acceptance of the updated Privacy Policy.

16. GRIEVANCE OFFICER (INDIA)

In accordance with applicable Indian laws, users may contact our Grievance Officer regarding privacy concerns.

Grievance Officer: Pratik

Email: support@argento.in

Address: Mumbai, Maharashtra, India

We will endeavor to respond within the timelines required by applicable law.

CONTACT US

ARGENTO.in

Mumbai, Maharashtra, India

Email: support@argento.in

Customer Support: support@argento.in

Website: https://www.argento.in